Omnichannel Experience Design
An iterative approach to service design across the clinical customer journey
End-to-End Scientific Workflow
Collaborative research and design for a suite of spectral flow cytometry products
Connected Cancer Care
Co-designing connected health solutions to improve cancer symptom monitoring for rural patients
Roadmapping, Writing, and Accessibility
UX research and strategy for a healthcare portal
Persona Development
Internal process improvement in collaboration with an external agency